TRANSCRIPT

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Ep. 1 - The Switcher

SUMMARY KEYWORDS

apple, people, peer pressure, switcher, switch, knowledge base, bit, gigs, photo library, question, audrey, windows, support, big, platform, hard drive space, smallest, mac, learn, sharing

SPEAKERS

Audrey, Jamie, Alicia

Audrey 00:00

I will tell you like I've already had moments of just like, "Oh, why did I do this?" Right? You have struggles and frustrations, because there's a learning curve. But I've also had the moments of oh my gosh, why didn't I do this a long time ago?

Alicia 00:19

Hey Siri, What is jMac? Fix?

SIRI 00:23

jMac Fixes Everything

Alicia 00:27

Coming to you from the OWLS nest studios in Portland Oregon, it's jMac Fixes Everything, where we answer your tech questions and discuss all things Apple

For valuable, actionable, real-world Apple advice that you can count on. Look no further than jMac Fixes everything.

Now here's your hosts, Jamie Pollack and Audrey Isbell.

Jamie 00:53

Hey, everybody, welcome. This is Jamie with Royalwise. I'm super excited today, because I am going to be doing a small interview. We're starting a new I don't know what you'd call it. Everybody this is Audrey Audrey say hi to everybody. Hi, everybody. Um, so we're not sure what we're gonna call this yet. Not sure if it's gonna be a podcast, or a webinar or web series or an I don't know what, but we're calling it the switcher, or something like that. So we're gonna have some conversations, and we're gonna start talking about switching from Aubrey, what did you just do? Android, Apple, watching from Windows platform or an Android platform, and sneaking into the apple universe? And what are the concerns? What do we run into? What do we need to learn all those kinds of things? So let me start off with just asking you, I know when we first started this conversation, you use the phrase, peer pressure,

Audrey 01:57
so much peer pressure,

Jamie 02:01

Peer pressure in your life, and I'm gonna go ahead and tell anybody watching Audrey is an employee of Royalwise. She does work with us here at Royalwise. And of course, we're a QuickBooks and Apple company. We all use Apple products. And we support apple and QuickBooks, we also support Microsoft Office, we're not anti Microsoft, we use some Microsoft products and support and train on some Microsoft products. But we aren't Windows people, we don't know the Windows operating system. And so tell me about that. So I know there's like, when you work with us, you feel like there's a little little bit of peer pressure, just, I don't think it's like peer pressure. I think it's just like platform pressure that we're trying to

Audrey 02:42
There's a lot of layers to this. I'm like an onion man.

Jamie 02:49
Give us your perspective on is it work? Is it personal? What is it? Well,

Audrey 02:57

I mean, a lot of it is, you know, gosh, I've been Android and Microsoft for years and years and years, I had owned a business prior. And, you know, it was simple at that time to keep with what I knew. And, you know, definitely didn't want to cut myself off at the knees while owning operating a business and suddenly have this issue of I don't know, my tech, and therefore I can't support people. Right. So absolutely. Fast forward, you know, several more years, and, you know, now being employed with Royalwise and being able to kind of see the need that, you know, Royalwise really operates in, you know, UTeach Apple, you know, so I'm like, Okay, how can I? How can I really kind of improve my knowledge base, my skill set to be able to lend aid and support if I'm not even on the same kind of platform? And if you want to look at it that way, we'll take advantage of it right? Totally, totally, you know, you want to be valuable to the people that you support. That's how I've always felt about it. And

Jamie 04:07
Let me ask you a question, because I know it wasn't all Royalwise That's not where all the pressure. Oh, man, I feel like is there any personal stuff going on any personal

Audrey 04:18

My husband has been an Apple user for a couple of years now. And yeah, and so there's also you know, the argument of we you know, I can't even ask him for a charging cable or anything like that we're totally different animals and sharing photos, sharing photos

Jamie 04:39

I don't I don't know if you've heard some of the things because I'm you know, I help people switch from from Android or Windows over to Apple all the time. And one of the things that I kind of joke about or what I say to people, is if you go apples to apples, I can make it work and I can promise it's gonna work over time, but you have apples to oranges and I might be able to make it work. And I can't guarantee it's going to work over time. I once had a client who was really upset because she was using a Gmail account inside of Microsoft Outlook on her Apple Computer. And she was like, Why isn't this working thing? How many different companies do you want to get into bed together? Think they're gonna all you know, once you got to make sure your cross platform stuff works. And I think for the family, you know, Apple does focus on providing that universe where it's family sharing now, and you can share purchases, and they can give you a Shared Photo Album, they can give you a shared calendar, they can give you kind of all these things to make Family

Audrey 05:41
Day, Apple universe, the apple. Like the Star Wars universe,

Jamie 05:49

Like the Marvel Cinematic Universe, those are the Apple, Apple Vers, Apple versus the apple verse, I like it. And even I'm just gonna say this real quick, because I don't know if you are in the know on this or whatever. But it's something that I've reported on but I'm gonna be training on it come the winter time, is that Apple is actually coming up with an iCloud family photo library. And not just that not just a shared album, not just an album that you're sharing, but like you'd have your personal iCloud Photo Library. And then you'd have your family iCloud Photo Library. And you can have all the different people in the family share, contribute to it, edit it, see what everybody else is doing. But it's going to be an actual group communal photo library in the cloud. That's awesome that while and

Audrey 06:41

It's awesome, yes, my son and my grandchildren are down in Nevada. And so that would be fantastic. Would love to just not have to log into Facebook, you know, to see what's going on with it.

Jamie 06:56

I'll tell you the text messaging people text messaging videos and photos to each other I, when I'm working with iPhones, or people that are like I'm out of hard drive space, or my phone's full or my computer's full, half the time I look. And I'm like, Well, you've got 10 gigs of stuff and your messages application, because your text messaging photos and not deleting them out of there. You're just letting the thread grow and grow and grow. And it's like, I think I was in somebody's and I think we found like a 300 megabyte video that they had texted.

Audrey 07:26

Oh, wow. Wow.

Jamie 07:29

It happens. It happens. Okay, so family, right? Working with the husband working with the kids, all that kind of stuff. Yeah. When you're not on the same platform, you you can feel it like it's pressure. Cuz especially I guess, did you ever Were you ever in a situation where you kind of got left out or something? Or like, they all are happily? Whatever. And then they look at you and you're kind of like, whoa, I'm not. You know, I can't do that. You know?

Audrey 07:59

Yeah. 100%? Well, I'll tell you just kind of, I mean, it makes me giggle a little bit. I don't know if it'll make you laugh. But you know, we have an indoor sauna. My husband likes to sauna. Right? And he has an Apple Watch. And of course, you know, monitors the heart rate and all that kind of stuff. You know, water resistant, not waterproof, but water resistant, and those kinds of things. And, and I'm a little bit nervous about going into the sauna. Right? And so whose Apple Watch Am I putting on? That's way too big for my wrist. My stuff doesn't do that. Right?

Jamie 08:38

Then your data is going into his health app. And then it looks like he's got a different heart rate than he normally does and or who knows, but you're rewarding. Normal. Exactly. Yeah, so Well, awesome. Well, okay, so that was where it all kind of came from. And what are we now tell me, tell me what, tell me what happened, what happened.

Audrey 09:05

So, you know, of course, you know, my cell phone plan and all that kind of stuff. I'm up for renewal. And I have been for, you know, months and, and I've been kind of just mulling this over, am I ready to go and do the apple thing? You know, I have a trainer at my disposal. I mean, so it's sort of like the argument why not see, you know, and and again, you know, just the the peer pressure and after a while you kind of get to a point where you're just ready to make the switch.

Jamie 09:38

And let me ask, before you go on to the story. Let me ask you this one thing because I think this is part and parcel of the struggle, right? Because Because part of this first episode, this first conversation we're having, you know, I want to make sure we're talking about what's leading up to a switch or you know, the switcher being the switcher committing to it. Um, there's anxiety, right? Because you're anxious about it, you know, I'm still anxious about not learning is uncomfortable, right? If it's not painful, you're probably not learning much. If it's easy, that's not learning. But that anxiety of change. I mean, is it? Did you feel like it was just change? Or?

Audrey 10:28

No, there was lots of anxieties in there. I mean, first of all, you've got the change of, okay, I got to learn something new. Right? That's probably the first place that a lot of us start when we think about like a switch like this. Yeah. The other thing is, is what am I going to lose? Right?

Jamie 10:48

You know, that's funny, because that's exactly kind of what I wanted to bring up. And that's one thing that we talked to people about when they've made the commitment to do it. One of the things that the individual has to emotionally deal with, right, and it's weird, because we're talking about technology. It's not an emotional thing. It's tech, right? It's my phone, like, I don't feel a certain way. But yeah, you do you feel a certain way about your phone.

Audrey 11:14
Yeah, you do. Your world isn't there

Jamie 11:16

And your tech, but especially when you're talking about Windows to Mac OS operating system, like the mobile device is a little bit different, but it's got the same aspect to it. And that's the idea that like, you know, if you use a Windows machine, you've you've trained yourself how it works, you need to know that there's a registry, you need to know it's the control panel, and you need to know certain things about the way that it works. And so you've got this big knowledge base in your head of how you use this device, and I'm good at it. And if I switch the technology, if I change the platform, if I change the device and the platform, not only do I now have a lot to learn, right, what you're talking about is like now, how do I learn how to use this new thing, but I'm also now taking that existing knowledge base, and decommissioning it. Right? It's, I've spent all of this time learning this and developing these skills and having this knowledge, and I don't want that to be useless. I don't want it to be a waste of my time, I don't want to necessarily replace it with a new piece. And that's part of the struggle. That's part of the new one I did. People say, Oh, it's easier, and it's whatever. And it's bla, bla, bla and all that stuff. But it's hard to let go of that previous amount of understanding. Right? Yeah.

Audrey 12:42

100% night, for me, in my just experience in the world of things. My career, I want to feel effective, right? Oh, on a personal level, you want to feel effective and competent, to do what you need to do in your own world of things.

Jamie 13:02

And you are a professional and you you know your stuff? I mean, that's we have you because of your expertise. And well, I mean, it's true. And it's a challenge when all of a sudden you're trying to deliver or perform at this level. And all of a sudden, you have an it's funny to say you've created the stumbling block for yourself by agreeing to what adhere to the peer pressure, like given. I mean, you know, how do you feel like you got taken at all? Is there any kind of like, God, I just, they're dragging me across the finish line type of feeling, or

Audrey 13:42

I will tell you, like, I've already had moments of just like, Oh, why did I do this? Right? Struggles and frustration because there's a learning curve. Also had the moments of oh my gosh, why didn't I do this a long time ago.

Jamie 14:00
Right before for a built this big knowledge base.

Audrey 14:04

It's a big deal to say that my husband and I could get in the same vehicle and plug in to the same charging unit. Right? And, and not have to be like, Okay, where did I put my cable? Where's the cable? Or? Yeah, and yeah, so there's already been moments of just ease and I kind of now see that there's going to be more coming but

Jamie 14:31

I know. Okay, so I'm thank you for sidetracking your story, just so I wanted to go a little bit deeper into that because there is that emotional aspect to it. Right, but also, once you switch and once you're there and once you have the new device, you get these kind of like, pops of happiness, like I've done it I'm on the other side of the you know, I've gotten up to Hill and now I can roll down the other side without, you know, paddling or, or whatever, you know. And so I want to get into some of that in the next episode or whatever this ends up being we talk again, I want to wind this conversation up for this little little interview. And, and just to leave people hanging. Did she switch? Did she not switch? We don't know yet well, did you switch? I switch. Okay, so she now has some Apple tech underneath her. And we're gonna discuss some of that we're gonna kind of go through this process with Audrey and see where the pain points are see if we can weasel out some little tidbits and some knowledge that can help other people that are dealing with the same thing. And so I want to wind this up with one question or problem that you've run into. And we're going to try to just give you at least one solution or explain one thing, just one. This episode, every episode, we're gonna try to make sure that that we get at least one tidbit in and some of the episodes may be training, who knows. I mean, we can totally do that. But you asked me something earlier today that I went, Oh, that's that thing that

Windows people or Android people may or may not call it the same thing? Because one of the things you're gonna run into is terminology, of course, right? We've already said and windows it's called the control panel where he had system preferences that so what what was the thing you brought up earlier? Then we're gonna see if it's terminology and or implementation cuz I think

Audrey 16:36
I'm gonna hold those questions because I have another question, actually.

Jamie 16:40
Oh, oh, no. We wanted to talk about this, but okay.

Audrey 16:44

No, I know, but I've got I've got a list going on. I realized that it's your time. Some of that list is a little bit premature, because what I really want to know is did I F up? Did I make a big mistake? Switching? No, I really what I want to know is like, Okay, I've switched. Okay, and that's wonderful. Thank God, I have the trainer right? I didn't consult my trainer as to the device, or devices to purchase. Ah, yes, the shopping. Right because I ripped off the band aid. I was just so frustrated. Just gonna make this switch. Oh my gosh. All this stuff to learn. And did I get the right one?

Jamie 17:28
Okay, so what did you get?

Audrey 17:30
I got an iPhone Mini. And a smartwatch.

Jamie 17:34
Okay, an iPhone 13. Mini.

Audrey 17:37
13 Mini. Okay. Yep. And here's, here's my why I got those. Were the smallest ones on the shelf.

Jamie 17:45

Okay. For the watch. I think you're fine. I mean, it really as long as you got like this the latest the series five I believe it or series six, whatever the latest watches? Can I tell? That's actually really hard to do. But if you bought it off the shelf at Apple, it would be the latest greatest. So I don't think there's any way you could have biffed the watch concept. Phone itself. I mean, as long as you've got the 13, which is the latest version, then you can't really go wrong. What I see people do wrong is get not big enough hard drives, they don't get a big enough enough hard drive space. Right. So did you get a 128? Or a 256? Or a 512? No, no, no, no. You go into settings and general and about. There'll be a capacity option there. But honestly, I don't think they make them any smaller than 128 gigabytes these days. I mean, I know people with 32 Gig phones and 64 Gig phones, and that's not enough room for anybody. And so I don't even think they make a hard drive smaller than 128 gigs.

Audrey 18:55
Is it this? It's not the software version. It's the should be

Jamie 18:59
down at the bottom of the second section, I believe capacity and available.

Audrey 19:04
See, okay, say again, what I'm supposed to have got 128

Jamie 19:10

Okay, that shouldn't be enough. Okay, right. But that's the one thing I always like, go a little bit go a little bit bigger. You know, you can always go a little bit bigger if you want growing room, elbow room. And a lot of times the question is, how many photos do you expect to carry? Or are you taking video? Wait, it

Audrey 19:29
doesn't all that stuff exist in the cloud in the universe.

Jamie 19:35

If you're gonna take, here's an example. You want to take a video and you want it to be 4k. Right? You want to do a nice high level 4k ultra high def video, and you need enough room on your phone to hold that recording before it can sync to the cloud and get optimized. Right. And if you do a even like a one minute it 4K video, it could be five gigs. Right? You go 10 minutes, it could be 100 gigs. Wait, you know what I mean?

Yeah, it you've got to watch out for some of that kind of stuff. But again, how do you use it? If you don't go for K for the video and you just stay at 10? ADP? No, you should be fine. You know? Or maybe you don't go high def, maybe you just do standard resolution. Right. And so how you're going to use it kind of comes into play. But again, I don't know. And the other thing to think about is, did you is the screen big enough for you?

That's really I mean, if people want it fits in my pocket, or if it's in my purse, but the question is, is the screen satisfactory for you? And that's the other thing we consider is, you know, screen size but you want you said you wanted the smallest and you got the smallest. So I don't think that's a problem. I don't think that's an issue at all. Okay. Okay. did good. I think. I think he did fine. And also slow and steady. You know what I mean?

Like, you can upgrade in a year or two, everybody gets a new phone every couple of years. So just you know, this will get you going where you're going. Okay, so I'm gonna go ahead and just wind this up. That was the question I wanted. I still want to get that other question in, but we'll do that in our second episode. Um, so Hey, everybody, I'm Jamie. This is Audrey. This is the switcher I guess I'm gonna call it for now. And we'll see you next time we do another episode.

Thanks, everybody.

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