TRANSCRIPT

(Automated Transcription. Please excuse any errors.)

Ep. 3 - SIRI Paranoia???

SUMMARY KEYWORDS

apple, phone, app, log, data, work, apple id, called, android, iphone, jamie, app store, password, siri, people, cloud, google play store, device, apple device,

SPEAKERS

Audrey, Jamie, Alicia

Jamie 00:00
Hello, everybody. Welcome again. My name is Jamie. Welcome to making the switch to Apple. This is our new web series where we are talking to someone who wasn't an apple person and may be becoming one we still haven't decided. Our define this everybody say hi to Audrey Isabel. Hi, everybody. So, as the series has evolved, basically, Audrey was all Android all windows. And on our first episode, we learned that through peer pressure and stress from all sorts of different angles, she got peer pressured into getting an iPhone, an Apple Watch. But just so you know, she is still on a Windows computer. So she is now in the twilight zone of technology. As we say it, she's got apples to oranges. And so we will probably be bumping up against that at certain times in the series. If you're not all Apple, then sometimes you run into some some unique problems, right?

Audrey 01:03
A unique problem is to go apples,

Jamie 01:05
apples to apples and Apple seems to get their whole universe working together, but you start mixing and matching and who knows what's going to happen. So just a quick check in this week, Audrey, how are you feeling? What's going on?

Audrey 01:16
Well, my dirty little secret is is I've been leaning on my old smartphone.

Jamie 01:25

Audrey 01:31
my old Android. Yeah.

Audrey 01:33
And I think, you know, if for no other reason, other than to address this for others who may experience the switch, and

Jamie 01:42
are not the first backslide, you're not the first backslide. But I'm gonna tell you you're, you're not helping yourself, you go ahead and tell me tell us your story? Well,

Audrey 01:51
it's just that when you switch, my understanding is at least this was what was told to me by my, my sales person down at the store was that you can't necessarily transfer all of your apps and data and all that kind of stuff on to the new Apple phone. And that the only way to really do that was kind of complicated. And that the best possible way to do that might be to just go through, like if you have a whole bunch of apps through let's say, the Google Store, whatever that you would be able to then go and see what apps you had already installed, and then in and then bring them in that way. Am I even thinking about this correctly?

Jamie 02:37
For me, you would go to the App Store and go to the Google Play Store and after you go to the App Store, but you could still compare is the same app in both places, and then download those apps into Apple. And if that app happened to be a cloud based technology, your data should come sliding right back in no matter which platform you're on. But I have a feeling that you're talking about some maps that didn't do that for you. Well,

Audrey 03:03
so I don't want a whole bunch of, you know, crap that I've had on my old phone on my new phone. So I figured it might be wise.

Jamie 03:15
So you avoided the full migration? You really kind of did. She had openly admitted it. Oh, okay. Well, that's

Audrey 03:19
I did. And so if you're in this boat with me, or if you're thinking about doing this, right, like just

Audrey 03:25
put on the stops for a minute. And maybe Jamie has some wisdom here. Because I'm finding out that I have a whole lot of apps. And I probably should have loaded the Google Play Store and gone through.

Jamie 03:43
No, no, that's not the case, though. You can't download apps out of the Google Play Store onto an iPhone doesn't work for you. Because I try and whoever told you that it couldn't even load the Google Play stores. I don't know how to do that.

Jamie 03:57
There is no Google Play Store on the iPhone that whoever told you that was crazy. Okay, so let's start peeling the onion on this story. Because I think there's a lot of interesting things for people making the switch to be aware of right and some of it probably is better to know before you jump in the boat. And some of it we can we can bail the water out, right, we can plug the holes and bail the water out. But um, to start off with Android has the Google Play Store. And that's where the Android apps live. Apple has the App Store. And that's where the Apple apps live. And never the two shall meet. Even as an app developer, someone who has published an app, you have to have a Google Developers license and an apple developers license. And these are two physically separate universes. And if I want my app for both platforms, I have to make a version for Apple and put it in the app store. I have to make a version for Android and put it in the Google Play Store. They are not the same app, and I cannot move them between Android and Apple. These are these are two different plans. Add forms to different code bases to different operating systems. They aren't the same. So does that. Is that clear something up? That was confusing for you? I'm just saying that this is how it works.

Audrey 05:10
Yes. Because, yes, it actually just kind of confirms you know, what I had experienced, right?

Yes. Because, yes, it actually just kind of confirms you know, what I had experienced, right? Because I got home, you know, was kind of just just trying to do my best to learn it sitting on the couch. And I'm like,

Jamie 05:25
I don't need to take Jamie's classes I can feel my way through. That's what you thought that's,
that's

Audrey 05:35
no, I was thinking. It's late. It's late at night. I've got work in the morning. Yeah. I'm gonna

Jamie 05:45
tell it I'm gonna tell a quick side story. I went to Apple headquarters one time to do a training, right to get a certification for mobile device management, like how to set up iPads for schools and kind of stuff like that. We're going around the table. Nobody's introducing themselves. Hi, I'm so and so from so and so. And I'm a developer. Hi, I do code high, you know, do iPad implementations or whatever like that. And one of the apple guides that was in front of the room. Somebody asked a question about iPad training. And he said, very nonchalant. Well, you know, iPads are so intuitive. You just don't need training. You know what I mean? You just kinda like you just pick it up and start using it, because it's just so intuitive. And then they, they came around to me, and I'm like, what do you do? I teach people how to use iPads. whole room dead silence is absolutely the guy's face just dropped. And I was like, I make a living teaching people how to use iPads. I was not his favorite student that. Well, but what the point is that even at the Apple headquarters level, they feel like you should just be able to pick these up and move like, you know, it's just intuitive. And it's just no, no, and to

Audrey 06:53

dig myself out of this hole a little bit. I will tell you that when I went shopping for these Apple products, I confided in the salesperson that it's a good thing I work for Jamie Pollack teaches Apple because I know I'm going to need him. And he goes, really? I'm like, oh, yeah, he's got a ton of courses, he will get me dialed in. And he's like, Yeah, that would be a good thing for everybody to

Jamie 07:21
give him my card. It's our website. Totally. Okay, next thing I'm gonna unpack, okay, next part of this story that I think you and everybody needs to have a small awareness of, and I'm not gonna make a big point of this. Depending on where you go, right? You go to the Apple Store, you have an apple expert, go to Best Buy, and you've got maybe a Geek Squad guy or somebody that's in the Apple area. But you're probably in the cell phone area, not the apple area. When you buy the phone itself. One of the things to watch out for is everywhere, but the Apple Store and talking to me. You are dealing with somebody who has to know all the technologies, not just Apple tech. Oh, yeah, right. They've got to set up Androids, they've got to set up Google phones, they've got to set up the phones with the big buttons for the really old people. I mean, they have to kind of try to be a jack of all trades. And anybody that's worked tech knows how challenging that is. Everybody's like, to me, why don't you support Windows, I was like, because there's a enough to know with Apple, that I can't be an expert at both right? I wouldn't be an apple expert. If I was studying windows all the time. You know, and vice versa, you know, and so, for technicians or support people to niche, it can be important. But to turn that around to your experience, and a lot of people's experience that I've run into, is that when you go to the Verizon store, the TMT store, you're gonna have a kid that's trying to tell you the best of his knowledge. You don't know how many years of experience he has, and you don't know what technology he even has in his own pocket. Much less Is he gonna give you good advice or not? You're gonna hope so. You know, but those stores have a lot of turnover. And they do hire a lot of young kids and they're nice kids, and they're trying I don't have anything personally against any of them. I'm here for like, Hey, can you guys come take my training? You want to know more about Apple come and learn it. But I have had plenty of clients step away with bad advice or the old Oh, don't worry, I'll transfer your data for you and then they get home and half they're gone. Half their stuff is gone. Excuse My French got a blooper reel already got a blooper? You know, so you've got to watch out for that. And it's just something to be aware of is when you're going in, they can sell you they can tell you what the features are. They can tell you what the price is they might be able to give you good support. Okay, so let's ask a couple questions. How did they set your phone up? Did you set your phone up like who turned it on the first time who put in your Apple ID and your password? The sales guy the sales guy stepped you through the setup. Yeah. Well I

Audrey 10:01
like he turned it on for the first time and there was a little bit of like this back and forth right through the window kind of deal where it's like here you know type in your your Google account you know kind of thing I don't even know what I'm doing but he's having me typed in like,

Jamie 10:17
what have been your Apple ID right the email address you using for your Apple ID and
whatever password

Audrey 10:22
even have that one I got home? Actually, you probably

Jamie 10:25
didn't didn't know it, he probably created you an Apple ID right there on the fly. You can't log into an Apple device with a Google Google password or a Google username.

Audrey 10:35

Jamie 10:43
That was okay. So let me define this for you. And this is every time that you look confused, and there's eyes do that thing. I'm gonna give you more information. Love this, okay. In the Apple world, you have what's called an Apple ID. Just like in the Google world, you have kind of like a Google login, Google ID, and or Comcast, your Xfinity ID, whatever. In the Apple world, you have an Apple ID, and this is going to be an email address. And it literally can be any email address, it could be your Google email address, it could be your Comcast email address, it's anything you choose to use as your Apple ID. If you don't have one, you can create a brand new one something@icloud.com. Okay. But if you want to use a pre existing email address, you can, this gets confusing for people, because now jamie@royalwise.com Is my login for Google. But it's also my login for Apple. And maybe it's my login for Amazon. And maybe it's my login for eBay. And maybe it's my login for Southwest Airlines, right? We can use that same email address on many, many servers on many, many websites. But it's like, oh, when I'm logging into Apple, it's this password. But when I'm logging into Google, it's this password, right? That's totally different. And so it's really depend on what system Am I logging into on what password is going to go with whatever email address I chose at the moment. So anytime you're logging into a brand new Apple device, if you don't have an Apple ID, it will ask you to create one. And then at that moment, you are choosing which email address your Apple ID will be for the rest of your apple life. One of the things that goes wrong my apple life. Oh, no, we're in the Apple universe. Remember last time when the first time when he said that he started laughing? Well, okay, we're gonna chase all the worms out of our apple life, it's okay. Okay, so one of the problems that people run into is you can have more than one apple id, you can create more than one, you could have two or three. A lot of people get into problems because they log in to iCloud with one apple id, but they have a second one that they used to use for iTunes. And then they log into iTunes or the App Store with a different Apple ID. Okay. And so there's a list of places where you'll use your Apple ID when you're on any Apple device. And then so here's the list. And I'm going to just make sure that we clarify again to realize that it's an email address with a password associated, which is called your Apple ID. It gets you into Apple systems. And those systems are iCloud, the App Store, the iTunes Store, FaceTime for video chat, and messages, iMessages for text chat, or texting. Okay, those are the five main things that you can access using your Apple ID. Okay, so it's not that I have an iCloud ID.

Audrey 13:42
And this is kind of tweakin' my brain

Jamie 13:44
like that's, that's exactly why we're going over it. You log into iCloud with what? your Apple ID Apple ID, you log into the app store with what your Apple ID, what do you log into FaceTime with your Apple ID. Right. And so So here's some example. You've got an iPhone now, right, and you're already logged into iCloud. That's just how it is, you're probably already logged into all five of these things. But what else might you use this? When else would your Apple ID come up? And when would you put your password in? Well, let's say you don't have your phone near. Okay. I feel like I had to create an I an iCloud account. you, and you want to access your data and you go to icloud.com the website because you can see all your data in the cloud on that website. icloud.com. But you're gonna have to see Yes, okay. Yes, absolutely. From prpc. Give Equal Opportunity technologist as far as that goes. There's a website, Apple id.apple.com, which is kind of the master website for your account. Right? You could change your payments, you could update your payment method, you could turn on two factor verification. If it wasn't already on, you can update your billing address. You could do a lot of different things that are Apple id.apple.com, right if you're going to log in using your Apple ID to get in there. Also, if you have two factor verification turned on, it gets a little tricky because if you log into either iCloud or Apple id.apple.com, you're going to have on a second device, a code come up on the screen that you have to type into the first device. Oh my goodness, right? Well, that's, I mean, just like everybody, right, you get a text, you get a text message from Amazon. And then you got to go back and type it into Amazon, you know, Xfinity to the, you know, somebody's hacking your account, you get a text message. You know, it's everywhere. But the problem that the switcher might have, is that if you don't have to Apple devices, right, because if I log in on my phone, my computer goes Bing, and my iPad goes bang, and my laptop goes Bing. But if I only have a phone, and I don't have anything else, and I've got two factor verification turned on, nothing can go bang, right? But you can tell it, please call me or text me. Right? So you have to kind of let it know that your your notification preference is not just

Audrey 16:04
leaned on that one really hard, by the way? Well, you

Jamie 16:08
what you have to you don't you don't have a choice. Okay. So there are some situations where you might need to log into something with your Apple ID and your password. But on your phone, you do it when you set it up. And then it's almost just like, you don't ever have to do it again. Okay, but you do need the password at certain times, like making a purchase, I want to buy something out of the app store, I want to buy some something on itunes store, I want to rent a movie, right? Or just whatever it happens to be, I want to leverage my payment method. That's really all we're talking about. I want to I want to leverage my payment method. Now. Do we understand Apple ID?

Audrey 16:46

I think so. Okay.

Jamie 16:49
And again, it could be the same email as your Google, it really could be the same email address. It doesn't, you know, anyway, if you go onto your phone and go into settings at the very top of settings, it's got your name, and it says Apple ID iCloud. And once you go into there, it'll you'll see what email address we're talking about. So you can see what my Gmail right. Okay, so, so it's probably like, it's the same thing you would have used in the Google Play Store. Right. Now, did you use the same password in both places? I don't know. Could you have sure you totally could have, you could have this one I caught you could have manually sunk those two passwords. Therefore, it didn't really matter which one you go into, because you've used the same manual password, and they happen to be the same. If you switch one, the other one's not going to switch. Right. They're not they're not linked. They're not syncing. Right. So I call it manual syncing. I made them the same, so I don't have to think so much. Now is that secure, the you know, not secure, good idea. Want to reuse?

Audrey 17:47
I actually one of the first apps I worked to load on here was my password manager. Because I have such a big world of passwords that I just couldn't see you trying to get this thing dialed in without it.

Jamie 18:00
Is that one password? It's LastPass LastPass. Okay. And do you have your password vault in the LastPass? Cloud? Yes. So you're subscribed, you have a login. All you have to do is download the app, log into your account all your password showed back up? Yeah. Okay. That's the beginning of cloud tech. Right? Any app that you had on the Android that stored the data in their cloud, all you need to do is go to the App Store, download the app, log in with your credentials, and your data is waiting for you. Okay, so that is the recovery, right? How are we gonna get the water out of our little sinking boat. But I want to step back to one other thing about setup. Okay, we were talking a minute ago about I'm at the Verizon store. I'm talking to the sales guy. And I've got to get through this the setup this quick these questions on what I want. There is an option during setup of any new iPhone, and that's factory reset, that says do you want to transfer your data from and then there's a list of options. And one is an iCloud backup. Another one is directly from another iPhone. And one of them is from an Android. Apple does provide an iPhone setup a Migration Assistant for Android users.

Audrey 19:29
Okay. So I wonder if I knew that and if the person had told me something to be effective, it's
not very good.

Jamie 19:37
Is that very well could have been and I'm not even myself advocating for it. I'm not judging it. I'm just saying that I mean, I use that Migration Assistant for Apple users all the time old iPhone to new iPhone, right I just say pull it from an iCloud backup. Easy peasy. But I have said just bring it from this phone to this phone directly across from phone to phone, you know, which can be done. But honestly, I think I've done the Android thing one time, and it worked fine. It was okay. Right. But to come back to something you said, because I'm listening, or I'm trying to listen to my, my student or my person that is trying to learn this stuff, that I don't want all my old crap on the new phone. That's a common every that's a lot of people feel that way. Even when it's apple to apple. Some people are like, You know what, I don't want all my old apps.

Like I've got, I've got 450 apps on this phone, I may not want them on my new phone, and I really don't want to go through and delete each of them. You know, but what a nightmare. You know, so I don't think that was a mistake to set your iPhone up what we call cherry, right? Just generic, like just log in and have it have just the Apple apps on it. And that's you. And honestly, even though I can tell that Okay, one, you're nervous, right? It makes you kind of anxious. And two, you're not sure. Like on the first episode, the question is, did I eff this up? Like I really good? Mistake, right? And so you're anxious? Because you're not sure where you are in two? You're not sure if you mess something up? If you did it the wrong way. Right? I'm here to tell you, I don't think you did. I don't have been

Audrey 21:25
leaning on my Android. thing yet?

Jamie 21:28
Well, we're gonna get to that or not, this conversation is nowhere near done. But even for your own learning curve, it might have been a good idea to have your iPhone, not be preloaded with your old life. Right, I think it's okay, that you have to go to this new device and learn it at its foundational level without layers of complexity based on your history. Does that make some things harder? It absolutely does, you know, because now I owe, like LastPass. And like we use one password, but it's the same concept, right? Download the app, I log in my vault is there for me, right? Because it's taking from a cloud, you run into trouble when the app data is local on the device. Right? And it's not in the cloud, it's easy, because none of the data is independent of the application platform. Easy peasy. It's when it's not a problem. So now let's dig in and ask that question that's been simmering in the back of my brain. What are you doing on the old phone? What app what data? What what is it? That's not?

Audrey 22:40
It's it's mostly apps, right? Well, okay,

Jamie 22:44
so, okay, we're gonna take this one at a time. Give me one example, tell me one piece of data or one app that you can't figure out how to satisfy on the iPhone that's making you back to the Android we're gonna go situation by situation and see if it's all the same concept, or if there's different things happening, because there's two ways it's going to be going.

Audrey 23:04 Okay, I'll let you be the expert in that. Because one of the first reasons why I had to go back to it was for an app, I discovered that I had a lot of like, banking type apps on my old phone. How I could check my credit card, how I could check, you know, just my regular

Jamie 23:24
Bank of America, CitiBank, financial advisor.

Audrey 23:30
None of those now. Okay. And I had to load them individually, again.

Jamie 23:35
Yes. But those are still logged in. And your data is there.

Audrey 23:40
Yes. Yeah. So that's, that's partly that's partly it. And I think you know, when other switchers are watching this, just to know, like, you know, keep me if you're going to do what I did, write that backup, right. And we'll get to backups, I hope, because I don't even know where any of my data is going right now. I'm just freaked out.

Jamie 24:03
Where's my data? Maybe that's next episode, maybe four will be the worst my data episode
really.

Audrey 24:11
I'm like, Oh, hey, you know, which, what was that app even called? What did it look like?

Jamie 24:19
That, okay, so I'm, I'm gonna give you permission. To go back to your old phone for one purpose, and that's the one you just defined. Which is, and I'll tell you, I do this. I transfer a lot of data and transfer people from old machines to new machines all the time. I'm gonna use an example. That's apples to apples, but it applies to this, too. I've had a lot of older folks who had a machine for seven years, 10 years, 1212 years. At I get them a new machine and I transferred their data over and they're like, Well, can you just take the old machine and recycle it? Make sure my data is off of it. I'm like, Absolutely, I'd be happy to. It's called My Robin Bucha program, right and we donate, we recycle, we do all the things that are good for old machines. But I say to them, we're not going to do that for two weeks. And they're like, Excuse me, I was like, I'm not going to wipe the data off of your old machine for at least two weeks, I want you to have time with your new device and your new machine, get comfortable with it, make sure your data is where you think it is. And we're gonna keep the old machine intact until you reach a certain comfort level. And they're and they're, they're confused. They're like, why this is great, you did a full migration. Everything's there. And this is why and it's not what a lot of people think it's not, I don't think data is missing. I'm not covering my butt on, I don't think that migration was complete, or whatever. It has to do with human memory and human experience where they probably haven't upgraded their operating system. So things look different right there in the new operating system. And inevitably, I've had this happen dozens of times people call me a day or two later, and they're like, this is I just why did I do this? Everything's wrong. Nothing's in the same place. Right? I remember it being this way, and this way, and this way. And it's nothing like what I remember. I'm totally screwed. Why? You know what I mean, all these things you've been telling me you feel, right. And then I say, open up the old machine and look at it. compare them side by side and tell me Is it as bad as you think it is? And your brain right now? And 95 to 98% of the time? They go, oh, oh, you're right. It's not it's not that different. You know, I as a user, I'm dealing with 12 changes at one time, and I'm overwhelmed. So I'm collapsing into a bigger issue, which doesn't exist, right? And then I can't, with a rational mind, go topic, by topic by topic, because to me, there's a bigger monster, there's something that's coming down my back, right. And that's one of the problems we run into with this. And funny enough, first episode emotions, how do we feel about it? Right, what are we thinking? And but but how do we feel is an emotion. I can tell, I can tell. So again, part of training and part of growth, growth is painful. Growth hurts, there's there's just nothing that you can say, but growth is painful, change hurts, change is uncomfortable. If change was comfortable, we'd all be changing all the time. Not no big deal, you know. But that's not human nature. That's not how this works. Growth hurts, growth is painful, right? And collapsing is human nature collapsing five issues into one issue is human nature. But the thing that you brought up first is I don't have my apps. And you're right, you know? And yes, you've just got to spend the time, you've just got to say, What apps do I need now, and go to the app store and download them. Okay, and there's no, there's no way around that there's just nothing that you can do. But just say, I'm not going to squirm. I'm not gonna blame and feel like somebody shot me with an arrow. Just knowing that if you're gonna switch, you've got to get back on your feet. And this first example, is the easy one is the good one, right is that the app is in the app store, I just need to remember what it's called. And I've get I'm saying this is the one time I give you permission to go to the old phone is just to look to see what the app is called. Go back to the Apple App Store, download the app, login with your credentials, your data is there. Okay. So still, there's work to be done on this first issue. But it's not a problem in the sense of, I need to solve the problem. There's no problem here. This is just part of switching. And, and it's fine that you go back to your old phone to see what that app is. But don't go to the old phone and log into that app to do your work. That's I know. That's why I'm bringing it up. That's why I'm calling you out.

Audrey 29:24
Mostly works with Wi Fi.

Jamie 29:28
It's like an iPod just says enough. You can't make phone calls, but it's still still a pocket computer. It's true. But my warning is it's a crutch. And it's a crutch that will slow down your progress and overcoming what's going to limit you from using this new phone productivity as a productivity tool.

Audrey 29:50
Well, you know, I'm not going to carry two phones on my person. Right. So, you know, thankfully, the conclusion to those apps is that I got my banking apps over and under that little bit better about that one.

Jamie 30:08
And the reason I'm gonna I'm gonna kind of predicate I'm going to add one more piece to this as this first issue that is a problem. It's just a condition. It's a situation. It's a one and done. Right? You just noticed the app is missing, you install it, you're done. You don't have to ever go back to the old phone, and the data's on the new phone, and you're done. That's what's this process called? Transitioning? Transition, right? Yes, there is a process called transitioning, and you are doing it. So congratulations, you've won, you're winning. Okay. So that's the first reason we might go back to our old device. And I mean, I've seen people I've actually only had, I've been doing this for 20 years, I've only had one or two people go back to Windows. And I've transferred over 100 people in my career, from Windows, Windows to Apple, but there's just no, there's just been a couple of like older folks that are just like, ah, they all say that it's a can't. They'll though, like, that's their defense, I just I'm mentally can't get enough like, and I've had plenty of patients that have gotten Parkinson's and different things. And it's true that they can't, like I personally in my job have to make a moral boundary. When I say, and it's normally not to the person, it's to their spouse or their child, I can't take their money anymore. I can't, it's not that I'm not willing to work with you or for you. That's not the point, I cannot take money from you to teach this person the same thing over and over, because they can't remember it. They're having memory issues, they're having comprehension issues. Right, I can't teach them the same thing five times and feel anything good about taking money for it. But, but for me, and I'm gonna bring this up, it's a little personal, but I'm gonna go ahead and say it to you and anybody that's in our audience. Most of these people I've worked with for 15 or 20 years, I've worked with them for at least 10 years, if not 15, or years, and some of them 20 years. They're my friends, I care about them. Yeah, they've paid me for a long time to be their computer support. It's really kind of interesting or strange for me that a lot of times when they lose their capacity or their facility, I am one of the few things on the planet, they remember. Because I was, I was the guy that called for help. When something didn't work, Jamie's gonna fix it. And when all their other capacity and memories are fading, it just it comes to them. Jamie could fix it. And then my phone rings, right. And I quite often go and have dinner. Honestly, I go to coffee. I'm like, Hey, let's get together. I come not you know what I mean? I've been with you for 15 years, I'm not not going to come and see you, but you're not going to pay me. You know. And so I do, I've got a small group of folks that I stay in touch with that I won't let pay me anymore. There's a lady in my neighborhood, she's 94 years old. And she calls me once a year around Christmas because she wants to do the calendar, right the Adventist calendar, but it's digital. It's that little snowglobe on her desktop. But she can never remember how to log in and download it. She does not she knows how to get into it when it's there. And she calls me once a year and just it's just like, I can't do that adventus count. I don't I'm so sad. I'm like, I'm Betty. I'm on my way. And she lives five minutes for me and I install it. It takes me seven minutes tops. And then she's like, what do I owe you? I think you don't owe me anything. Right? You enjoy Christmas is if you enjoy Christmas, and you call me again next year when you're 95. I'm happy. Okay, so thank you for letting me share some personal stories about but I think it is on topic because it is

Audrey 34:15
on topic. I mean, I hate to interrupt this, but about memory here. And my next piece was going to be to tell you that all of my photos. I have a lot of photos on my Android phones, I in the past have been nervous to have them sync to the cloud.

Jamie 34:40
So you don't have them in your Google Photos area.

Audrey 34:43
I have back then when I was Android, right? Like I would I would be intentional about that. Right and and so you know and the rest of the time it would be and this is maybe dating myself in some ways but you know you would tear phone apart and you take your little card out. And I've had the card reader, you know, just like,

Jamie 35:06
move. That's a long time since it's been a long time that photos have been on a SIM card that
has not been that way for a long time.

Audrey 35:14
I know. I know. So do

Jamie 35:17
you have you, you plug it in and import?

Audrey 35:21
I have done that I've attempted this like peer to peer like sync to this other device thing to not a whole lot of success, not an Apple to Android, right. But but an Android to Android and haven't been terribly successful with that. And so what usually ends up happening is I usually spend some time going through my photos, selecting the ones that I really just can't live without and just garbage doing the rest.

Jamie 35:46
Or you shouldn't have to garbage any of them. There are processes to pull the whole library. Yeah, maybe photo by photo, but still, you know, they shouldn't just go away.

Audrey 35:58
But now, Apple, and I have an old Android like, what's the process there? Do I have to go cloud?

Jamie 36:06
You don't have to know. You absolutely don't have to you absolutely well,

Audrey 36:12
because I can't share from my phone anymore. Right? Like if I wanted to send a picture of me and my bestie to you know, a couple of my other friends.

Jamie 36:20
If it was an Apple phone, and you had gotten rid of cellular you could still over Wi Fi send text messages. So if Android can't do that, then there's a reason why you switched. This is what I'm gonna say here real quick. Is is? I'm at we're out of time for this week. So many questions. Well, I understand that. I understand that. But there's only so much. Let me say what I'm gonna say real quick. And then I'll give you one more question. Okay. The photo thing is hard. And it is the biggest issue I deal with and hear from. And the reason I don't have time to talk about it in this episode is because there's a lot of layers, and every situation is different. Is you know, is it in the cloud? Or is it not in the cloud? Am I gonna pull it onto a PC? Am I gonna pull it onto an Apple laptop? Am I going to, right? Where am I going to store them? And how do I want to use them later? There's there's a dozen decisions to be made that define what process we would use. So I want to take the time to really dig into this and cover some you know, I want to there's a whole episode as on every table that for next we can table it and you hold on that's that's the second thing we're going to do next. We've got two topics for future episodes. I can't remember the other one was I remember something else that would that'll be a future episode. But I'm gonna give you one more question today. Yes,

Audrey 37:50
okay. Okay, because this is, this is paramount. Okay, so, at first, I was really, really happy about this feature. And have used it, but this week for some reason. I am so stinking paranoid. I am really afraid to say the S word.

Jamie 38:19

Audrey 38:23

Sam

Jamie 38:24
S. I. R. I. So you can say Siri, you just can't say hey,

Audrey 38:31

yeah, okay.

Jamie 38:33
I can't, I can't or my phone my watch this computer and the homepod will all say yes.

Audrey 38:39
Is it listening to me? Is it sharing what I'm talking about?

Jamie 38:44
Okay, great question. And that's paranoia. Facebook Messenger may be trying to listen to you and do that Facebook wouldn't be the one. Okay, so this is a technology called passive listening. Okay, so yes, your phone is passively listening to you if you have the Hey, s feature turned on. And it's specifically listening for that phrase, that word phrase. So it's not actually active until you say, Hey, Siri, and then it's gonna go beep, beep and let you start doing your thing. Now, is it listening to everything else you say? And is that why I had a conversation with you about bubble gum and now I'm seeing ads for bubble gum on my Facebook feed. Apple has said no Apple, Apple. Apple has gone on record as saying privacy is paramount. We don't want your data. We don't want to know about you at all. I mean, a few, a few little things here and there. Right. But all in all, even with the Apple Watch, and the iPhone health app. Even just today, just today they announced the new Apple Watch Series eight and an feature that it can do for women's health and, and monitoring, you know, cycles, menstrual cycles and giving women better decision making based on body temperature and a bunch of other things. It's really cool technology. And it can send information to your doctor, like your doctor can just like, have a daily report or whatever report, but it's all end to end encrypted. And it goes to the cloud into the doctor and Apple can't even get into it, Apple couldn't see it if they wanted to. Right, Apple is going out of their way to make sure everything that comes in and off on and off their servers is end to end encrypted, so they can't see it. So I have a hard time believing Apple wants that. Right? Or is doing that. I mean, they're they stake the reputation on that they aren't doing that. Right now. The Facebook question is different.

Audrey 40:54
Don't have Facebook app on my phone?

Jamie 40:58
Well, you know what I mean? And I'm not sure where the ads are showing up on your Google searches or someplace else or whatever, you know what I mean? But I mean, I've seen it, I've seen it, where but I mean, with the Facebook pixel, and stuff like that, you know, if I go do a search in a web browser for something, then the Facebook pixel goes over and tells Facebook, I did it, and then their ads there. And you know, it's just a back end, one invisible. One thing well, you know, one little one by one invisible pixel, but is it verbal? And I've experienced it where I've said something and went, Oh, my God, I can't believe that that showed up. But it's advertising, it's marketing. They're just trying to sell me more products, right. So I said something and they want to sell me something that's got the common word in it. And it's all anonymous. It's like this randomly generated number that identifies my device, and so that they know the person on that device that I'm Jamie Pollock, and that I'm in Portland, Oregon, or wherever it happened to be.

Jamie 42:04
Everybody knows I'm in Portland, Oregon. So I'm going to say no, I don't think it's a concern. I don't have I don't have a concern about it. And honestly, there's so much of that happening on the internet these days, that it's the least of your worries is what Apple's doing. You know, there's

Audrey 42:20
reality for me is that I hear, you know, basically Siri will chime in. What was that or whatever, you know, people just around me, they've got Apple devices, whatever. And they weren't saying the phrase to get serious attention. But all of a sudden series saying, you know,

Jamie 42:41
she might have misinterpreted somebody else saying it. You were you were in my app. Happy Hour that one time, or was it last week of the week, the month before? And I said, Hey, Siri, and four phones on the Zoom. All right, but you're supposed to train your phone to your voice. But it still does. I mean, sometimes it'll catch the TV saying something in our home pod. I'll be like, I didn't quite get that. Can you say that? Yeah. Yeah, that's passive listening. And yes, it is happening. It should drive a concern. If you do turn off. Hey, Siri, you don't have to have that feature on how do you do that? In Settings under Siri. And with that, I'm Jamie Pollak. This is Audrey, I gotta thank Audrey for having such great questions taken us into such great topics. And apparently we've got a ton more to do. So we're gonna dig into these other topics in our future episodes. Jamie pollack. Royalwise catch us online@royalwise.com. I look forward to seeing everybody and if you need any help, come to royalwise.com Check out the Royalwise owls. That's our on demand web based learning solution. I personally have 45 hours of on demand video training on all of these topics. And you can subscribe and watch as many hours as videos as your brain can manage. So, Audrey, we'll see you next time. Thank you so much. Thanks, Jamie. Good bye bye.

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