TRANSCRIPT

(Automated Transcription. Please excuse any errors.)

Ep. 4 - Where's my Data?

SPEAKERS

Audrey, Jamie, Alicia

Jamie: 0:00
Hello, everybody, welcome aboard episode four. Here we are me and Audrey Isabel. Say hi to everybody, Andre. Hi, everybody. So how are we doing this week? How are we? How are we feeling? Or I know last episode, last time you said I have so many. That's just don't go. And I gave you that one last question about hey Siri. Right?

Audrey: 0:27
Well, I'm at so much more peace after that conversation, because I don't know what was happening with me. But I was so paranoid last week.

Jamie: 0:36
Yeah, it happens. Like,

Audrey: 0:38
I'm talking about a whole bunch of stuff that people can't hear. It's just like, all of a sudden, I'm like, Oh, my gosh, am I gonna be one of those

Jamie: 0:46
twice? Since we've had that conversation? I've had something show up in my Facebook feed as an ad that I was like, How did it know that? Like, you know, I didn't search for it. I just I mentioned it to the neighbor over the fence, and then all of a sudden, I'm getting matched for it. So I'm gonna say one thing about that conversation real quick. Of course, I'm an apple expert. And we were talking about Apple iPhones, watches, home pods, and things like that. But other things could be listening to. And I didn't really say that I just want to say again, if you have an Amazon Dot, you know, the Google Home. Right? These are other smart speakers, and they have the same sort of capability. And they very well could be listening. Also, there was a very funny on NPR, that there are a musician artists making songs about poop. And they're making a ton of money by having songs with the word poop in the title because little kids get around the Amazon dot and immediately just want to say dirty words, like they talk about poop. And then it does it and they're getting all these royalties. They're making all this money. And it is it's true. There's a niche of musical artists that are writing songs, specifically, because they know that little kids scream that word into an Amazon speaker and their parents aren't around and the song starts playing and they can't royalties. And it's a thing. Last week, we talked about Apple IDs, right? And you've got your Apple ID, and it can be any email address, and you're gonna password with it. But the confusion that email address could also be your Google login, it could be your Amazon login, it could be that email address can be used in multiple systems. But it's confusing that I'm using a Gmail email for my Apple ID sometime, maybe you have a yahoo.com email. And I'm using that to log into Google. And that can get really confusing and not just for switchers, not just for Android to Apple switchers. But for everybody. Also, we had two topics that came up last episode that we said will come up in later episodes. And so I wanted to remind us what those were, of course, there's the photos conversation, and that is huge. And I don't know if that's your priority, and if it is that we can start talking photos. Then the other question was, where's my data? Where's my pants? Like, are on the Lego Movie? Right? Where's my pants? Honey? Where's my data? Where does my data go? Or where's my data being stored? And the question that you asked that really signified that was, where's my backup? Am I backed up? So do Can we have a quick conversation about that? And then we'll jump into Photos.

Audrey: 3:18
Because I don't like to really wait on this stuff too much. Right? If we've touched on it, it's like, now, you've got me thinking. Right. And so since last time, I've been thinking more and more about my data and my library and where is everything? And how can I get to it and quit? I want to quit using my Android as a crutch and be 100% moved over? Yep.

Jamie: 3:43
Yeah. Okay, so I'm gonna put my phone up. And we're gonna look at a couple things here real quick. So here's my lockscreen. Look at this as a super cool, there's my wonderful daughter Grace, but you notice how her picture her face, her head is in front of the time. And that's just and that's just part of that didn't do anything. I just put the picture there and the lockscreen did that for me. Right. So like, how cool is that like, and it's just really kind of cool.

Audrey: 4:10
Really cool.

Jamie: 4:12
Okay, backing up on the iPhone. So what we're gonna do is I'm gonna go into my settings application. And we're gonna go at the very top it says James Pollack and Apple ID and iCloud. Now I'm gonna go into my iCloud area right here. And right here, I have iCloud backup. And it's on right and this is kind of new, it's a new layout. So because I was 16 it may look different from you but it should have the same basic stuff. So do I want to back this phone up or is iCloud backup turned on? And then down under the Backup Now button last successful backup
was at 1: 4:46
45am.

Audrey: 4:50
Wow, okay. Okay. Do you see that on your phone trying to follow along here I'm trying to finally go back so we're in settings. Okay, settings. I'm

Jamie: 4:58
there at the very very top you should see your name and it says Apple ID iCloud.

Audrey: 5:02
Oh yeah. Okay. Go into their iCloud got it.

Jamie: 5:06
Now when you're in there going to iCloud, okay. And then scroll down to see iCloud backup.

Audrey: 5:13
Got it. Okay, it does say it's on.

Jamie: 5:16
Okay, and it's on underneath the Backup Now button. What does it say last successful backup was

Audrey: 5:23
the last successful backup was yesterday at 3:52pm.

Jamie: 5:28
There we go. Okay. And so just so you know, it says, let's see if it says it here. Okay, so they took it away. But it used to say you need to make sure you know that there's three conditions for backing up, which is it's got to be on the Wi Fi, it should be locked, and it should be plugged in. If you want to, you could force a backup now at any time. So if you're, if you're not plugged in, and it's not whatever needs to be like you want it right now you can hit backup. Now if you want to most of the time, mine does it at night, right? Because that's I put it on the charger when I go to bed. And so it's on the charger, it goes to sleep, it's locked, but it's still connected to the Wi Fi and then it does that backup. Okay,

Audrey: 6:04
and it's auto, like it'll just do it

Jamie: 6:06
doesn't want today, but tries to do tries to do it once a day. And you're just good to go. Now the question of where where is it right, where's my data. So I'm gonna I'm gonna go back up a level. And the very top here is my iCloud plus area and it says I'm using x number 500 gigs of two terabytes. So if I go manage account storage, and I come down to see what's being stored in my iCloud storage. Here's my backups right here. And if I tap on that and go into that, I can see that this iPhone has a 5.6 gigabyte backup and my iPad has a 1.1 gigabyte backup in here.

Audrey: 6:43
Okay, I'm worried that I don't have enough room.

Jamie: 6:47
With your iCloud account, you get five gigs for free. But that's not enough for anybody. So you see where says change storage plan, if you tap on that it'll take in. So basically your options, or you can pay 99 cents a month and have 50 gigs, you can pay 299 a month and have 200 gigs or you can pay 999 a month and have two terabytes.

Audrey: 7:05
Okay, so let's just say I'm not there yet, and I don't really need to pay for it until I need to pay for it. Will it alert me when Oh

Jamie: 7:14
yes, there will be many you don't have enough room, it will pop up and say hey, you need to up your iCloud storage. And honestly, within our photos conversation, you will put enough stuff in your iCloud that you will need to go to the 50 gigs, it's going to be inevitable. But then again, I'm going to try to subtly influence your thinking about cloud storage and where to photos.

Audrey: 7:35
Italy,

Jamie: 7:37
I'm just going to be the good influence that I'm expected to be as the trainer and the mentor. And I can just be persuasive. Like earlier today, I had a client and he said I don't really want to use face ID and I don't really care about touch ID and I definitely don't want to use Apple Pay. And I said well, why don't you want to use Apple Pay? Why would I want to he asked me why is Apple Pay a good thing, because anytime you hand anybody a credit card, a waiter or waitress a gas station attendant, they could very easily swipe it in a little magnetic thing and get your card number your information and try to go use your card.

Audrey: 8:09
Yes, I'm paranoid about that, too.

Jamie: 8:11
So if you have that credit card in your wallet on your phone, and it is connected to Apple Pay, and you can use Apple Pay at the grocery store or wherever you don't hand them your card, you use your phone, and your touch ID or face ID to approve it. And then that vendor gets a randomly generated number that guarantees payment from Apple, they don't get your credit card number, they don't get your name, they don't get any personal information about you, they just get promised to have payment. Therefore, apples, the only company that has your information and Apple is extremely secure because they offer this level of service. But we hear about like Home Depot got hacked, and they got a million credit card numbers from Home Depot target got hacked, and they got a million credit card numbers from Target. Well, if you'd use Apple Pay target wouldn't have your credit card number. Wow. All right. If you use Apple Pay at Home Depot, they wouldn't have your credit card number. So I mean, do you really want to trust every business in the world with your personal information? Apple's already got that so that you can pay for your 99 cents a month. I mean, you got to have some sort of payment option within Apple anyway. And then if you use Apple Pay, everything's coming off the same card. So you can look at one bill to kind of see what's going on. But it's that security or it's that safety part.

Audrey: 9:20
Just out of curiosity when you're out in the world and you're using this Apple Pay situation. How often do you encounter Oh, yeah, no, we don't have the Apple Pay. There. It's

Jamie: 9:31
it's very common that somebody does not have Apple Pay. Okay, so I'm gonna go into my wallet here. Right. And so here, I've got my credit card right there. And all I have to do is go up to whatever counter I'm at, hold my phone up to it, and my phone will say, Oh, do you want to use Apple Pay? If so, push to the side button twice, push, push, and then it'll either read my face or use my touch ID or ask my PIN code. And then I'll just say, hey, it worked right you paid

Audrey: 9:57
Wow. Okay, I'm gonna try this this week. Yeah. I want to know how it goes.

Jamie: 10:01
It's very cool. It's very, very cool. Sounds cool. But that compelling reason right and compelling why? Why? Why would I use this? Why do I care?

Audrey: 10:10
Well, I'll tell you why. Because my husband's been showing me videos of porch pirates suddenly become very paranoid like there are thieves out in the world.

Jamie: 10:23
They are and they follow the trucks around and wait like two blocks behind the truck. And then they come back and they want my imperfect produce. I know they do. Well, between the Hey Siri conversation in this one, you definitely have the streak of paranoia going on.

Audrey: 10:42
These last couple of weeks, really, the most in the world, but

Jamie: 10:47
it's not a constant state. It's just

Audrey: 10:49
a lot of change in my life lately. And change will do that. Yes, it will talked about the emotional side.

Jamie: 10:59
And you are still having emotions. This is exactly what you said. I remember you said I'm still having emotions. And I think I think you'll continue to that's fine. Okay, next thing I wanted to kind of cover real quick and make sure that you get is to finish up the conversation of the question Where where's my data, right, you know, Honey, where's my data. And this comes to play in another place. I'm gonna go back in my settings application and go down a little ways until I see mail contacts and calendars and notes. Because those are the four things that like an iCloud, right, I've got, I could have iCloud mail if I'm using something@icloud.com. But you know, my contacts on my calendars and my notes are all syncing through my iCloud account. But if I go into Contacts, I go into accounts, look at how many accounts I have. I've got iCloud and Gmail, account, three, Gmail, or whatever. And you notice in this Gmail account, right here, I am syncing my calendars and my contacts to this Gmail account. And so I'm going to go up to my iCloud and show you that you know, also in iCloud. Sure, well, there we go. You'll notice that my contacts and my calendars in my notes are turned on here too. So I have one set of contacts that are being stored in the iCloud storage area. And then I have one set of contacts and our calendars that are being stored in the Google area. Are they getting all commingled? In a sense? Yes, in a sense, no. I'm also allowed to have an on my phone area, which is local, so that that doesn't sync, I can say I just want them on this device. And I don't want them to go to a cloud, but then I can't get them from other devices. So with this in mind, once I'm here, I need to make a decision like on this Gmail account. I don't want contacts and calendars and notes. But on this Gmail one, I do want calendars because it's my business email, and we use business calendars. Yeah. So it's up to me to keep track of when I add a contact or if I add a calendar event. Where do I put which calendar? Do I put it on? Do I put it in my Google Calendar? Do I put in my call calendar?

Audrey: 12:58
Oh, you just saved me so much pain?

Jamie: 13:01
Ah, so. So let's let's let's let's look at implementation. By the way, thank you. So so this is a calendar app called weak cow, I don't actually use the calendar app on my phone because I just I don't think it's as functional as I want. So I'm going to go on here and see if it'll do it or not, who it will not do it. It said no. vetoed. Okay, so I'm not allowed to do that. So we will go ahead and look at the bottom of the little search button that came in iOS 16 search. We'll open up the calendar. This is Apple's calendar app, this one did work. And you know, this is what my day looks like look at all those beautiful colors and overlays. And this is a whole bunch of you know, look at this a day by day. But if I go to calendar here, calendars you'll notice here's my Jamie RW G which is my Google Royalwise Google and you know there's my calendar and Jeff's calendar and Payton's and yours and Alicia is in our class calendar and a recording studio. And if I come down here here's my iCloud calendars for me, my family my kids and I use multiple calendars this way for color coding so that when I get back over here I can see oh, I'm with Audrey doing making the switch right now Alicia is about to have an appointment with a client also I can see Alicia has a bass lesson this evening because it's a different Alicia color do my kids have after school stuff on here's all my car rental information and travel information for our trip back East. So calendar I think is a great example because I'm using different calendars with different colors so that it's color coded but also my Google calendars are work related. My iCloud calendars are personally related but yes now when I look here, they're just all overlaid. I don't know what I mean. You asked Are they getting commingled? Well, I want them commingle. I want to be able to see that I've got something.

Audrey: 14:50
I think my concern with the commingling tends to be more about, I guess related to contacts and the backups of contacts.

Jamie: 15:00
Okay, so I'm going to show you one more thing here is that I can also come here and uncheck things. And then when I go back to here, it doesn't look so chaotic. Right? Right. So I'm free to say I want to see this calendar, but I don't want to see that calendar, depending on how messy I want this to be. Okay, next examples, the contacts example. If I make contacts, and I go all the way up to the top of the lists area of the group's area, here's my Royalwise Googled, here's my iCloud and I've got different groups, I happen to use groups pretty thoroughly. So if I go in here, here's all of my iCloud contacts. And if I go into here, here's all my Google Contacts. But if I go to the top where it says all contacts, it says all of them intermingle. And I don't know which is which.

Audrey: 15:44
Okay, right. Okay, so you're accessing them all. But do these contacts belong to the different

Jamie: 15:54
target, go back to my list, I just happen to have an overarching all contacts option. Or I could come down here to just do the Google ones. And I could come down here to see the iCloud ones. Gotcha. Okay. So I'm allowed to segment them per service or location. Where are they where's my data? This data is in iCloud. This data is in Google. But in contacts and email works the same way and the email app. We go to the top I have an all inboxes area and then I have each of the inboxes. So if I just want to be personal, Jamie, I'd go here. If I'm going to be work, Jamie, I'm going to go here. Right if I want to see my neighborhood northeast 58th Avenue stuff that's there, right. But if I don't care, I can just go to all inboxes and say what just came in what's new?

Audrey: 16:40
So if I wish to say hi, medicals here if I lost access to several of my mail accounts, and all except for my iCloud account, and my phone bit the dust somehow because I mistreated it had to get a new phone and I'm pulling just my iCloud in because it can't remember all my other contacts. passwords for those accounts. Yeah, well, I get everything.

Jamie: 17:11
No, you only get the stuff that's in the iCloud area. Okay. Right, you got to log into the Google account and turn on Google Contacts and Google Calendars if you want what's in that cloud to come down? Gotcha. Right. But the beauty of it, and the pain of it both, you know, it's both double edged, is everything in one place. And I have the freedom to look at it as one big list or segmented out as I want to. And this is the same example all inboxes I can just see everything or I just want to see my work stuff. Right. Right. calendars, contacts, same thing, people get really confused. They're like, Well, what do you mean, I have contacts in three places. I like I'm seeing duplicates. Why? Well, because you've got them in Google and you have them in iCloud and you probably only want them in one. So I'm going to show you the magic setting that you need to know to make your life easier. And that is in the Settings app. And we're going to go to the calendar. And at the very bottom, there's going to be this really cool thing that says default calendar.

Audrey: 18:11
Oh, yeah.

Jamie: 18:14
When I make a new event, what calendar is it going to go on to and then I can move it to a different calendar upon creation. But by default, this is the one I use most of the time. I want everything to go there. Hallelujah. Okay, contacts, same thing default account for where like, if I say new contact, what cloud service? Is it going to default? We go to Yeah, okay, I get this phone call on my stuff isn't syncing, like I put it in on my phone, it's not on my computer, why not? Well, you put it on my phone, or you put it in Gmail, and you're not logged into that Gmail account on that device. We've got this option of cloud syncing to make our life easier. So data's on multiple devices, but we also have multiple clouds. And so now it's not a one to many, it's a many to many wins, that never gonna get confusing or be an issue, right? Most of my clients are like, just here, Jamie, just fix it, just take it, fix it like I don't, I don't really want you to go over that 1520 minutes of information, so that I can understand it, I don't need to understand it, I need it to work. And I make my living helping people with that. And if they don't want to deal with it, I will configure it correctly. And then make sure that the default is what it needs to be. And they just use it. I like to

Audrey: 19:34
understand it though. This

Jamie: 19:36
is for I understand, that's why you're the switcher. That's why That's why you're here with me in this webcast, because I know you want to know this stuff. And it's good to know it's good. It's good. It's good to know, the other question that I get on this kind of on this topic, and I'm just gonna bring it up because I know that's a question that people have and so whether you've thought of it or not, how do I get to the cloud and That was That's the question. Like, I know, I know the cloud is a computer to serve or somewhere else on the internet and I can't see it. And I know my data from my phone goes into the cloud. But how do I get to it? How do I use iCloud? what's your what's your answer? What do you think the answer

Audrey: 20:21
the answer in my own brain is just like to pull up a web browser and go to icloud.com?

Jamie: 20:28
That absolutely is the right answer on if you want to get to the cloud version of the data, that is exactly where you would go to do it. Is there a compelling need to do that on a regular basis?

Audrey: 20:40
IE, I think it depends on what you're trying to do. But

Jamie: 20:43
that is true. But for your average bear for your average retired senior? No, no. I go there with someone who says my data is not syncing. And I can see the phone and the computer aren't the same. And I want to see what's up there too, like, is the phone getting up there? Or is the laptop getting up there? Because the phone on the computer don't talk to each other? They both talk to the cloud computer. So the talks here comes down, here comes down whatever the answer is, it's so funny, because it's so simple, you know, but it's like we just do it. It's intuitive. And so we don't really talk about or put words to it, you just use the calendar app, you just use the contacts, you put a contact in the Contacts app, and the cloud does its thing. Right? It just I add a calendar event and it shows up everywhere. Right? I don't go to the cloud, I don't need to see my data in the cloud. If I want to know what's in the cloud, I go to any device, any device that's logged in with that account that's syncing with that account. And I look at my data, my data is there. And it's in the cloud, because it's here, too, right? I sell them in my day to day need to go to the cloud to confirm it. Sure, yeah. No, I do it and troubleshooting, you know, troubleshooting. And there's an issue, I

Audrey: 21:58
think the biggest thing that comes up for me hearing you talk about this is, it's always the okay, I can manage it a certain way from my mobile device. But I maybe have more options to manage that data from my computer.

Jamie: 22:16
Okay, so this is a good thing to talk about as the switcher as an Android to Apple switcher, and also a not PC to Apple switcher. So for you and your specific situation, because you're now iPhone and PC. You know, there is an iCloud for PC desktop and iCloud for desktop app that you can install. And it will try it will try to sync your contacts and calendars and photos and stuff. I don't it's buggy, as all get out, unless they've improved it recently. And then it's also going to sync your contacts and calendars into Outlook. Right, which has other inherent problems because Microsoft is infamously known for being very proprietary. And Apple is known for allowing open source things and then on their system. And so that it works with it. Right. One of the examples would be everybody in the world uses IMAP for email syncing, but exchange does not because they created their own protocol called Map. I said, Oh, we're gonna create a new protocol and industry will follow and nobody follows Microsoft as as far as industry leading goes, right? They come up through protocols, and they're an island when Apple approaches so what what are they doing in Linux? What are they doing in Unix? What are they doing at the server level? Most web servers are going to use IMAP, and they're going to use LDAP. And they're going to use these common open source internet protocols. And Microsoft's like, No, I do not want to you know, and that's I've seen just over time, people in Outlook, trying to sync their iCloud data into it have problems because outlook will behave different act different, and then push it back up into the cloud different next thing and other like, why is my data all mushed? Up and or shredded? Or just not what I want? You know, are the fields aren't mapping quite right? Or who knows, right? Who knows what what that outcome could be? With this in mind? The question really is like, if you don't have more than one apple device, do you even need the cloud? Do you ever think you ever think about that, right? Like I don't, I don't need my context to be up to date in these two places. So why? The question and the answer really comes down to having an online version. Like you said, I'll go to icloud.com. I'm at the library. I'm on the East Coast, I left my phone in the car, but I got a computer I can still look this information up backing your phone up is the number one reason having having a cloud backup in the cloud, you lose your phone, buy a new one, login, everything comes back. That's where the cloud really is necessary for every user. But you at this point aren't syncing your data onto your laptop from your phone. These two things aren't talking to each other. Now again, I haven't messed around with the iCloud for PC desktop app in a long time. And maybe you can or want to check it out, check it out for yourself, do some research and see if they've improved it.

Audrey: 25:11
If it gets buggy and I ended up with problems, like, are you going to rescue me?

Jamie: 25:18
I will do the best I can. I absolutely can. But as I said, apples to oranges, and I'm not sure that I have a guarantee for you know poking the bear on that one. And it comes back down to like, where's my conversation? Where's my data? You know, do you put your Google stuff into Outlook? Do you access your Google email in Outlook? Um, no, you just go to a web browser and go to Google and do it through there the go do it in Chrome. Yeah. Right. And that's again, because I want to I've had a client, I love telling these little stories out of client. And she was so upset because she was using a Google account inside of Outlook on her Mac, and it wasn't work. And then I'm like, Well, what do you expect, like, these three companies in bed together? They're not bedfellows. It's just not, you know, so maybe you're asking too much. Maybe you need to, like allow the technology to work the way it's supposed to work. You know, can you make it jump through a loop of fire? Maybe? Will you get a little burned singe on the edge of something? Maybe? Maybe? Okay, how are we feeling? Tell me give me some feedback on that whole conversation.

Audrey: 26:26
So much better, you resolved several issues in one city. We haven't even gotten to like the photos and stuff yet. But

Jamie: 26:36
what I'm telling you even photos is an entire half hour to 45 minutes, and maybe should be another session. Probably, you know, I

Audrey: 26:44
mean, time. You anything, but I think because, you know, that time is ticking away since I got these new devices and whatever. And there's this alert on my phone that basically says Apple Care. Plus, I'm like to Apple Care or not to Apple Care? What is it? And why? Why? And do I do it?

Jamie: 27:13
Okay, so this is gonna be another kind of weird answer. And it is a personal preference, because it's insurance. Are you an insurance type? Do you feel like you need to insurance? And do you mind paying extra money for something you may never use? And or, if you don't do it, are you gonna get screwed because you don't have insurance. And then you need to fix the phone, replace the phone or do something that's, again, it's a personal preference.
Audrey: 27:39
There's different levels of that.

Jamie: 27:41
With the majority of Apple devices, you get a one year warranty out of the box with nothing, you don't need to add anything, you get a one year warranty. So if something's wrong, and it's factory came off the factory line bad, they just fix it, replace it, you know, maybe give you a refurb honestly, I like refurb devices, I know that they have like fine tooth comb to every circuit, right? Like they've gone through and they're not going to sell a bad phone twice. In that that I have faith in. And I learned that actually trying to buy my kids Nintendo DS is like the little DSL games. I had, I was talking to a friend and I was like, I want to buy my kids, Nintendo DS is But dad con these things are expensive. And they and they said get refurb it's $150 cheaper. It's 200 instead of 350. And they're better. I know what do you mean better? How could a refurb device be better? And they said no. What I just said to you is that well they've taken it apart and looked at every circuit board and fine tooth comb it and tested it. They're not going to sell a bad DS twice and 3ds twice. I went wow, that's a great way to look. So Apple Care Plus on the iPhone gives you a second year of coverage. Okay, okay, so you get the one year and then it'll add the second year if you do the best they want you to sign up for it. I think in the first 90 days or X number of days or so there's like this little you know, yeah, you put the pressure on me you're trying to create that urgency. And one of Jamie's roles of internet security is don't let them pressure you right the minute you they're making it feel like you've got to make a decision maybe you should back off and wonder if it's a scam or not so good good instincts at this at this one. This one's not a scam, you've had enough time to do the research and you just didn't know on laptops and desktops. I'll just say this. If you buy Apple Care, it turns into a three year warranty. From one year up to three year on the phone. It just goes up to a second year. But a new thing on laptops and desktops. I'm not sure about iPhones. Maybe he's on iPhones too. I just don't know as you can now subscribe and do it year by year by year and go more than three years. Where for a long time, it was only new products, new devices and it was only three years as an option. Now if you've got a five year old laptop, you can buy Apple Care and cover it even though it's five years old. But you have to you have to pay for it year by year. You're in it's a little bit more expensive. So it's a personal preference. And do you like insurance? Or do you not like insurance? I will say I do it. I do it from my desktop, especially my laptops and desktops, not so much because I'm not carrying them around. I'm not gonna drop them. I'm not gonna, you know, I mean, there's less chance of something stupid, right? You know, like, if I spill water, it's going to be this little keyboard, not the actual CPU unit. Right? If I spilled water on the laptop, then you know, we're all going for a swim. So that's kind of a personal preference. And one of things I really like about especially the Apple Care for the laptop is they've got to two incidents of accidental damage coverage. Oh, where before they didn't have that if you dropped it, and it was your fault. That's your fault. Like it's not yes, it didn't come off the line that way. That's not a factory issue. It's not like we know the keyboard is defective. But now they will if accidental damage can be covered. You got two incidents a year even. And even that I was like that's really forgiving. I mean, like who's like that's for the clots who drops your laptop twice in one year?

Audrey: 31:09
I mean, I've seen this is true of a lot of my girlfriend's right it's like as women we tend to oh, I can get it all in one in one carry to the you know from the car. Oh, yeah. I don't know how

Jamie: 31:22
with your milk and bread and eggs Knock yourself out, but just laptops and iPads one at a time please like don't do that with your tech.

Audrey: 31:29
But I am I am doing that with my tech. Well, but the eggs

Jamie: 31:33
cost $5 In this was 1000 I mean, you don't like I don't have time

Audrey: 31:39
to go back to the truck.

Jamie: 31:41
Oh my Lord. Yes. But actually, I'm gonna tell you actually you do. Once you're on the phone with Apple Care and trying to get your stuff replaced and you've spent three hours negotiating you're gonna wonder why you thought that five minutes was so valuable.

Audrey: 31:55
Yeah, you're probably right about that. Actually.

Jamie: 31:58
I am right I'm just gonna good I try not to be cocky about many things. But I'm gonna go ahead and take the trophy. I'm gonna take the truck

Audrey: 32:08
so so my husband helped me make this purchase right with adamant that I get this screen covered thing that is glass, apparently, like and so I guess my question on that is like is this thing you know, if I drop this in this breaks? Do we know if this is actually going to cause glass splinters? Like the same way? Has anybody tested

Jamie: 32:42
Okay, so a couple things

Audrey: 32:44
Why did iPhones have to be so fancy like that? I don't remember any of my androids ever having a glass surface

Jamie: 32:50
protector so it is Gorilla Glass. So it is a good sturdy glass covering and as of the iPhone 12 I think I'm probably 13 I think it was the 12 because mine has it they actually put a layer of ceramic and melted on now so the glass is extra sturdy because they actually do a you know Cornell or whatever, you know the people that make ceramics right so they actually have worked with Cornell and and they now have and they put a layer of ceramic and then heat it until it melts on and it's clear and see through but can still do the touch stuff. So I'm I've been feeling really secure and solid about my iPhone 12 Pro, and the 13th and the 14th. That's coming out, you know, but so I don't put a protector on my screen. I don't put an extra layer. No, I don't. That actually shocks me a little bit. Yeah, I personally don't I think I trust the glass. Also, I'm relatively aware of my phone. I felt this way for a long time, but I will tell you this

Audrey: 33:54
with milk and eggs. No, no, no, no, I put

Jamie: 33:57
I put in my backpack women in their back pocket that sticking out. Bra and yeah, I like that stuff. I'll forget about it. My lovely wife Alicia dropped her phone about three weeks ago. She was taking the son out for some some some some pokey pokey bowl, poke a cube and I immediately got a texter that said I dropped my phone and cracked my screen. She just dropped it on that exact right point right here. Right? If it hits on that corner, I don't care what I don't care what you have is protection if you if you hit it just right. It's going to shatter. Right I mean, I've got just a little thin case I don't have a big you know, this is just a thin leather case. You know, and I that's all I carry. And it gives me a little bit of protection but what it really gives me is grip. Right and so that's that's what's more important for me is that grip, but I don't cover the front. No.

Audrey: 34:55
Okay, and so if you're not covering the front and you drop it in glass breaks, would that be something you send it to the Apple Care? Back?

Jamie: 35:04
You would contact Apple Care and see if you have coverage for it? And if not, she just took it to a local guy down the street, and he replaced the glass front for her. Wow. Okay, you know, and it wasn't super crazy expensive, it was actually affordable. And that brings me back to another part of this topic. And I'm a little hesitant to even talk about it, because I don't understand it myself. Right. You know, like, I'm the expert. And if I don't understand how does anybody have a chance kind of thing? I mean, like, I get the hypocrisy of what I'm about what I'm saying. Is that like Verizon offers insurance Costco offers coverage AT and T offers coverage. And should I get the Verizon coverage? Or is there should I get Apple Care instead? Like, which like, which should I choose? And I'm even telling you, I don't know. Yeah, I don't know. Because there's so complicated code, so complex on what's covered. Right? And then the ease of, I have a case, how easy is it to get that case pushed through? Right? I know, I know, Apple Care. And I know, Apple, and they make it really easy. You call the phone number, you tell them what's going on, they give you a case number. And they're just like, we're sending you a new one, or send it here, take it to the Apple Store, and we'll handle it. You know, an apple is such a big company that they're pretty forgiving. You know what I mean? They're pretty much like, well, we're going to try to fix it. And if we can't fix it, there will be a replacement. Right? You know, I don't know that Verizon can do that that way.

Audrey: 36:38
Like, deep diving, insurances, and all that kind of stuff, I guess, like where my brain is sort of taking this to is, as an apple expert, as somebody who works on people's devices all the time, you you know, the average person, you've probably seen the terrors that people inflict on their devices. Right. And so it's like, what are the things that people that you see the most? You kind of mentioned,

Jamie: 37:03
shattered screens? Shattered screen? Yeah. Shattered screens is the that's that's the only damage that's visible? Yeah. Okay. I can't see if they hurt the Wi Fi adapter. I can't see if the impact of dropping it on the ground. Disconnected a circuit, you know what I mean, those that's not, that's just not something that the eye can see. And until you pull the phone apart, are you going to find out and I'll just tell you this one thing as far as again, 20 years and an apple expert had been dealing with iPhones since the day iPhones exist started existing. I don't feel like the phones are the same after you take them apart and put it back together. I mean, I don't necessarily trust the process to a certain degree. And maybe I'm showing my age this time, maybe, you know, I like you. But

Audrey: 37:48
you can't even get into these things anymore. You really

Jamie: 37:51
can. And it's glass, front and back. And you know, you see people online, shattering the glass and picking it out and then putting a new cover on it and it just doesn't look fun. But battery replacements is the number one repair question that is asked is my battery's going the health of my battery's not good. By the way in settings under battery, there's a battery health option that will give you a percentage of the health of your battery. My phone is a 12. So there's been the 12 s and the 13. So I'm three years old coming up on four years, and I'm at 85% battery health. Wow, that's super good. Not really, I mean, I people complain like a five year old. Android, you know, yeah, right. Right. I got people with iPhone five is going my funds fine. I don't need to upgrade my five and it's like they're up to 3414. Now maybe you should think

Audrey: 38:40
one of the catalysts things as to what forced me into a switch to Android don't

Jamie: 38:46
have good batteries. Is that what you're saying? It just

Audrey: 38:48
wasn't I mean, my husband's phone. iPhone was lasting all day and all night. He's on it all the time. And I never see him charged the thing. Right. And I'm like going back to the charger two and three and four times a day.

Jamie: 39:04
Well, I bet she's got a wireless charging pad or a MagSafe and he's just sending it on there and you're not noticing maybe maybe I mean, the new phones have this you know the ring on the back right? There's a circular ring in here that's the wireless charger and so literally if you have a MagSafe magnet just click right and so he might he might be kind of played a little bit there but might have to go snooping around down on on a wireless charging pad and you but yeah, I have seen multiple times people with sevens and eights go I don't want to buy a new phone. I'm just gonna get the battery replaced and then it comes back and the batteries crap within a month. Wow. You know, and it just doesn't stick. It doesn't it doesn't work. It doesn't hold you know and so for me and that's that's when like the new phone a year plan was like, that's cool. Like, I just just get a new phone every year, you know, we buy corporately, right? We buy for the company, so we waited at least two years. And if I can squeeze out a third, I will. You know, for me, it really comes down to what is the new phones capability? You know, and I'm teaching classes do I need to demo? Is there something that I need to show people that my old phone can't show them? And so it turns out the 14 is one of those jumps, the 14 Pro can do things that the 12 and 13 can't. And I am going to need to move up to a 14 Pro granted, nobody else on my staff has to, like, you know, Peyton and Jeff don't have to have new phones, you know, but I do. So, you know,

Audrey: 40:39
Wilds? Well, I'll tell you, you know, we've talked about the you know, crack screen and things that you kind of can't see, with one of my androids. I, for whatever reason, the screen started looking like it had gel underneath the glass layer.

Jamie: 40:58
Did you have a screen protector on it? No, like,

Audrey: 41:01
but it wasn't like, you know, submerged in water or anything like that. I mean, it never really

Jamie: 41:06
only time I've seen that is when somebody puts on a screen protector. And then it kind of peels away a little bit or something then you get like bubbles underneath

Audrey: 41:14
thing. It just looked like somebody you know, took a syringe and injected some goo underneath.

Jamie: 41:21
You know, you're not selling me I'm switching to Android. I'll tell you that. It's not working. No matter how hard you try Audrey, I think I think I'm gonna resist,

Audrey: 41:28
you know, with Apple to like, what can I expect?

Jamie: 41:31
Oh, heck, no, you couldn't know. Expecting it of Apple. It's like, there's no way you could expect that of Apple. And also, it's never going to happen. It's just Apple products are very well made. I mean, I really you can't argue that. I mean, even Android, people can argue that Apple makes a good product.

Audrey: 41:50
It certainly make a good box for the product

Jamie: 41:53
today. They're definitely known for their packaging. There. They are meticulous with their packaging, and

Audrey: 42:02
figuring out how to open the darn thing. Well,

Jamie: 42:04
so let, let me tell you one cool fact. And I'll tell you about how to open everything, everything because it's all they actually went to they don't put the plastic wrap around the outside of the iPhones anymore. Love that. And there, they literally save something like 100 tons of plastic waste by just eliminating. I love that extra that extra packaging. Every time Apple has an event. They actually go over their environmental impact. They talk about, you know what their impacts are the fact that every metal inside the phones and the iPads are now recycled metals. They don't they don't get new metal sabers, everything going into the phones is recycled. Oh, that's awesome. Okay. Almost every single thing you get from Apple that looks like it's like hermetically sealed, somewhere, there's a pull tab. There's a little tiny something somewhere and it's normally like orange, it'll have a little orange.on it and if you find it and then just zip like a FedEx package. You know, our FedEx package has like the tear offs at the top. Almost every single thing you get from Apple's going to have that even if you get an iMac in the mail, the brown box outside, we'll have one and then you get into that then there's the white box inside and there'll be one for that too. And you'll open that up. Right even down to the battery that you plug the USB cable USBC cable in is gonna have this like plastic wrap on it. There's one little place that you pull in the whole thing kind of tears and so if everything now I'm getting

Audrey: 43:33
that hermetically sealed, right, like that's really how it felt is I'm like, okay, yeah, no,


Jamie: 43:38
it's sterile. Yeah.

Audrey: 43:40
You know, I'm not gonna be able to get back out of this.

Jamie: 43:43
Are you getting the box out of the box is hard, probably. Like, it seems like it's never coming off. It just seems like it's never. Okay, I think we're winding up. I think we've had a really good time. Do you have anything else on this topic you want to throw at me today?

Audrey: 44:02
No, but I'm super excited about the photos thing, like in the end, just kind of going over, you know how to navigate library and managing that stuff. That's super exciting. And I'm definitely like, eager to make sure that I'm not capturing video by accident and audio by accident. In the sense of sending somebody a photo, I've seen this happen, right? So it's like, oh, you know, there's

Jamie: 44:27
some of that's not photos. Some of that's messages because there's actually a little button in messages. If you press and hold it, it will start a video and or voice recording. And then oops, just send it off as a text message.

Audrey: 44:38
Oh, wow. Yeah. So it just came back. You got

Jamie: 44:41
it? Well, you gotta just know that how it works and make sure that you don't do it that way. But we can definitely, definitely take. Take a look at that. But honestly, the whole like, where are my photos and how do I move them from point A to point B is a great conversation and there's all sorts of things to onion peel. Right? When it comes to that one. So another great episode of making the switch Android to Apple, let me ask you a question about that. I keep like I'm working the title work and the title. Is it did you switch from Android to Apple? Or did you switch from Android to iPhone?

Audrey: 45:20
That's the question. Right? So

Jamie: 45:22
does does Android refer to the physical device? Or just the operating system? Or both? Right, because this is an iPhone. I know this is an iPhone. Yeah. Right. It's running an operating system called iOS 16. Yeah, right. Yeah. But it's the Apple platform. Right? So Android is a platform. This I know, right? Yeah. And then they make Android OS is that they call it Android OS.

Audrey: 45:50
I have no idea. About open Android, and PC. And all of those things are just there's such gray lines, like, Am I in Android? If I'm sitting at my PC, but don't have any mobile devices around me?

Jamie: 46:09
No, you're not an Android at all. You are a Windows user. You're a PC. You're right. But the thing, the thing about that Hawk, the thing about talk, give me the thing about that non Apple world, right? You'd laughed into the very first episode on the Apple universe, and you're like, like the Marvel Universe don't reverse. So you're not in the Apple universe. And you're in that other world. What they don't have that Apple does have that makes it simple is the same person doing the hardware in the software? Right, they're making the hardware, and they're developing the software that goes on that hardware, and it's the same company, and everything works together because of that. Right? So now, I'm gonna have to go get a Dell computer or a Lenovo computer. And then I'm going to put Windows on it. And then I'm going to put Adobe software on inside of Windows on my Dell. And then I'm going to go get an LG phone and put the Android operating system on that. It's so complicated. Now, I'm going to try to figure out how to get my Android OS and my Windows operating system to share data back and forth in a smooth cloud syncing manner.

Audrey: 47:33
And it's still I mean, it happens. I mean, I've been that this? Well,

Jamie: 47:36
I'll tell you the answer. And I'll tell you the answer for that side of it's Google. It's a Google account, Google. Yeah. Google is a great company in that sense, where they have created a product that is is actually cross platform. I've had many issues with apples to oranges, people were Google's answer. It's the only middle ground that works well, in both spaces. Right? I don't like dealing with Exchange servers on Apple devices. I don't like dealing with Windows, software, Windows servers. They're hard to configure. They're not easy to configure everybody else's put in your username and password and boom, it just connects right? We're good. No, were with Exchange. It's like, well, what's the Exchange Server Name? And, well, we're going to try to auto discover it, but it may not work. And if it doesn't work, you've got to type it in. And what's the server name? And I don't google.com Right. You know, and that's, that's where Google has done a really good job of creating that ability. And that's like, even for this conversation of switching of Android to Apple is, if you're on an Android, and you're using Google as your main account, which is what is expected Google Play Store and my contacts and calendars are in my Google Cloud and all of that. I'll buy you an iPhone, log into your Google account, all your stuff will come down and work perfectly. Yeah, just no issue at all.

Audrey: 49:05
Well, for years, I've said I am such a Google girl, right? Like, I mean, I ran a whole business based off of that platform

Jamie: 49:13
warming, honestly, even for Royalwise. I mean, for us, we are an apple based company we train Apple we it's our bread and butter. I mean, that's how I make my money is understanding using and training on Apple. But when I needed to change my email hosting, and I didn't want to have it@royalwise.com And when on my web host anymore, it just it was too much of a hassle. And I had to configure and then spam and then, you know, the callbacks and all this but it was just mayhem. And then when I looked at well, who can I go to? Well, I don't want to like a blue host or a ready host or like a weird. I don't know who they are where they are type of thing. HostGator or GoDaddy? No, I don't want to go to those either. And so my only real options were either outlook, Microsoft Outlook or exchange Hmm, or Google. And it used to be G Suites. And now it's Google workspace. You know, and you kind of have to dig a little deeper in this conversation too. Because if I go to GoDaddy, there's a really good chance. It's an Exchange server that they're using. Because I don't know if everybody if that's common knowledge, but Google, GoDaddy uses Exchange servers. And even for my web hosting, I don't want my web hosting done on an Exchange server. I want it to be on a CentOS machine. I want it to be on, you know, big server with a good web server operating system on it. Honestly, I don't want to think about it anymore. I want to pay some other company that's hosted. Right, exactly. I'm that guy. I'm on the other side now. Right. But I moved my way, my email hosting to Google, because they're the best. I mean, I just I gotta say that I'm gonna say it out loud. I'm an Apple guy. But Apple doesn't do email hosting, they don't provide that kind of service. Google was the most secure, I did my research. I'm not, you know, I do this for a living. I did my they're the most secure. They work. They're easy, right? And once you pay them, and this is something people don't always remember about Google in real estate. If you have a free Google account, I don't know if you remember, but their privacy sheet used to be about 30 pages, and they reduced it down to one page. And that one page says you don't have any privacy. That's no honest, honest to God. Because if you have a free Google account, I'm using Google email for free. They have every right to harvest information about how you use that account, because you're using it for free. It's their business model. Why is Google searching free? Well, how's that search engine free, like their main bread and butter is free now, they're selling ads, they're aggravating data, aggregating data, selling that data off the back end everybody they can. And they make billions and billions and billions of dollars, by aggregating data based on behaviors that they can monitor because they're giving away a free service.

Audrey: 51:57
Oh, my gosh, I just had another question come in. So I have to write that down. So that next

Jamie: 52:02
well, and so here's the here's the part that I say to people at this point is, if you pay Google for Google workspace, now you've got privacy. Now they can't harvest data based on your behaviors, because you're giving them money for a professional service. And And there, there was a little bit of a Adri paranoia hump to get over on that thought process of well, am I really private? Do I have privacy with Google ever give anybody privacy? That's not their business model.

Audrey: 52:36
Assume you have none.

Jamie: 52:39
But again, with a free account, you have to make that assumption. And I got to the point where with a paid account, and I read the turret, I actually read the terms agreements, I'm, I'm not going to turn into a human sent iPad.

Audrey: 52:50
You're that nerdy? I love it. Well, I

Jamie: 52:53
knew it was a company, it was a corporate decision. We spent a lot of money on it, and I'm gonna make sure that it was right, it, Jeff. And now I would assign you to do it, because that's why we pay. That's why I'm that guy. Guess what? Guess? Guess if it happens again, does he's gonna handle it,

Audrey: 53:10
that are in my skill set.

Jamie: 53:13
So much fun. So do you have another question today, you wrote it down, you're gonna hold it off,

Audrey: 53:17
I'm gonna hold it off. Because, you know, they just kind of keep coming to me and

Jamie: 53:22
they'll keep keep it up, keep it up. Maybe we'll even do a couple episodes in a week or whatever, and try to kind of just nail this down. And then then publish, it eventually figured out where we're gonna what we're gonna do with all this fun stuff. So everybody get Jamie Pollock with Royalwise Thanks for watching, making the switch from Android to Apple, or the switcher, or whatever we're gonna call it I don't know, another big thanks. I always give big thanks to Audrey for being such a good sport. Being vulnerable, right? sharing, sharing some vulnerability about technology, but also helping me and everybody else get some stuff straight, right? Like the more we do this, the more we get straight, so Okay, bye, everybody. Bye.

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